Some emails with orders not reaching me

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  • #17734
    Stuart Calder
    Participant

    I have had three orders over the past 6 weeks for which I have not received the usual email from the website to notify me. In each case I only knew about the order when someone emailed me separately to ask what had happened to their order. However, when I looked on the Orders page I could see that the order in each case had been placed, although I had received no confirmatory email. Does anyone know why this has happened and if so, how can I avoid it?

    Thanks

    Stuart

    #17768
    Jamie Marsland
    Keymaster

    Hi Stuart,

    It could be a number of things – first up have you checked they are not going into spam?

    Jamie

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