Privacy policy

Who we are

Our website address is: https://www.pootlepress.com.

Contact information

Jamie Marsland
jamie@pootlepress.com
07909 449617

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We use first-party and third-party cookies (facebook pixel, google analytics) to compile aggregate data about site traffic and site interaction so we can optimize our website and create a better user experience for you.

We sell our product(s) using Freemius secure checkout, which enables secure online payments, licensing, fulfillment, and more. The service automatically adds cookies when a user opens the checkout. Those are essential cookies for security, fraud detection & prevention, and completion of a purchase. There’s no way to check out without letting the service use cookies.

Here’s a link to the Freemius privacy policy and its checkout cookie policy. If you wish to opt-out of Freemius’ cookies setting please go to their cookie policy and follow their opt-out instructions.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional information

Payment

We do not store credit card details nor do we share customer details with any 3rd parties.

Third Party Services

We use the following third party services to help run our business

  • Helpscout – For our support hub
  • Google Firebase – For Storefront Pro Skins, Pootle Cloud and Storefront Pro Wishlist
  • Google Analytics – For website tracking
  • Facebook pixel – For facebook marketing
  • Freemius – As our digital products licensing provider
  • Campaign monitor – For sending email communications