Support

Support times are 10am – 4pm Monday – Friday (GMT)

Important – Please read the 4 tips below before submitting a support ticket

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95% of support tickets are caused by other plugins. Please de-activate these and re-test before contacting the support team.

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Our WooBuilder Blocks and Storefront Blocks plugins require the new WordPress Block Editor (Gutenberg). Pease check that you DON’T have the Classic Editor Plugin active as it disables the WordPress Block Editor. Some WordPress Themes (e.g Avada and Divi) also have a setting to disable the Gutenberg Block Editor – please check these.

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If you are contacting us about requesting a refund please read our terms and conditions first.

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To check you are running the latest version of a plugin check out the plugin changelogs here

Tips for getting a quicker response:

  1. One ticket for issues you are having with each plugin or theme.
  2. If there are multiple issues within this, please number each point. This really helps us.
  3. Be as detailed as possible and include screen grabs where you can.
  • Which PootlePress plugin or theme does this related to? e.g. Pootle Page Builder
  • Please note we only provide support for customers with a valid licence key
  • We can only support plugins that are up to date. To check if your plugin is up to date check here: http://jamiemarsland.wpengine.com/check-versions/
  • Please help other users by being honest about the level of priority. This will help you when you have an urgent request!
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    Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB.

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