Submit a support ticket for one of our products

Please check out Frequently Asked Support Questions before you submit a support ticket.
Support times are 10am – 4pm Monday – Friday (GMT)

About 90% of support tickets are caused by other plugins or child themes. Please could you try de-activating these first and testing, before submitting a support ticket.

Current known issues (that are being fixed asap)

  • Pagebuilder Pro – Version 4.1.1
    • No reported bugs
  • Storefront Pro – Version 4.4 
    • No reported bugs
    • WooCommerce 3 has now been released. This is a big update. 
    • Version 4.3 of Storefront Pro requires WooCommerce 3 as a minimum, so please only update to version 4.3 once you have updated to version 3 of WooCommerce. For more information click here.
  • 18tags theme – Version 2
    • No reported bugs

Need to retrieve your licence key? Click here. 

Tips for getting a quicker response:

  1. One ticket for issues you are having with each plugin or theme.
  2. If there are multiple issues within this, please number each point. This really helps us.
  3. Be as detailed as possible and include screen grabs where you can.

To submit a support request, please login to your PootlePress account first.