Support times are 10am – 4pm Monday – Friday (GMT)

About 95% of support tickets are caused by other plugins or child themes. Please could you try de-activating these first and testing, before submitting a support ticket :)

No reported bugs
Important information for WordPress.com hosted websites
- WordPress.com disables the normal WordPress Admin toolbar. Pagebuilder requires this toolbar to work. Here is the fix :)
  - 1) Install and activate the free Code Snippets plugin.
    2) Go to Snippets in your WP Admin dashboard and click to add a new snippet.
    3) Add the following code and save. Click here to get the code.
Important information for WP Engine users
- We’ve had a few reports of issues with the way WP Engine have configured https that causes ‘live editor’ issues. It’s easy to fix :) This is from WP Engine “Our mu-plugin causes any request made to the wp-admin to be forced through https, including admin-ajax calls. So I added a file that just disabled that feature of the plugin for the specific type of calls the Pootle plugin was making. You can ask the next agent to disable https on wp-admin and wp-login.php. This is just for the backend. You can still enable https:// for the frontend.”
Important information for Avada Theme and Divi theme users
- in some configurations of the Avada Theme and the Divi theme the drag and drop icon doesn’t show. Here’s a simple css fix for this issue.

Please note 18tags Pro is a plugin , not a theme, so remember to install it into plugins :)
No reported bugs

Tips for getting a quicker response:

One ticket for issues you are having with each plugin or theme.
If there are multiple issues within this, please number each point. This really helps us.
Be as detailed as possible and include screen grabs where you can.

Name*
Email*
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Product*
Which PootlePress plugin or theme does this related to? e.g. Pootle Page Builder
Licence key*
Please note we only provide support for customers with a valid licence key
Product Version Number*
We can only support plugins that are up to date. To check if your plugin is up to date check here: http://www.pootlepress.com/check-versions/
What theme are you using?*
Priority*
Please help other users by being honest about the level of priority. This will help you when you have an urgent request!
Detailed description of issue*
Attach screen grabs of the issue
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