Our most popular plugins 

Pagebuilder Pro    Storefront Pro

Wilson Pootle


support

Support times are 10am – 4pm Monday – Friday (GMT)

About 90% of support tickets are caused by other plugins or child themes. Please could you try de-activating these first and testing, before submitting a support ticket :)

Current known issues (that are being fixed asap)

  • Pagebuilder Pro – Version 5
    • No reported bugs
    • Important information for WP Engine users
      • we’ve had a few reports of issues with the way WP Engine have configured https that causes ‘live editor’ issues. It’s easy to fix :) This is from WP Engine  “Our mu-plugin causes any request made to the wp-admin to be forced through https, including admin-ajax calls. So I added a file that just disabled that feature of the plugin for the specific type of calls the Pootle plugin was making. You can ask the next agent to disable https on wp-admin and wp-login.php. This is just for the backend. You can still enable https:// for the frontend.”
    • Important information for Avada Theme users
  • Storefront Pro – Version 5
    • Slight issue with mega menu alignment when using the ‘align right, items right’ primary menu settings. Here’s a css patch. We’ll fix in 5.1.
    • Logo appearing smaller – for some configurations logo’s are reducing in size from original – here’s a css patch. We’ll fix in 5.1.
  • 18tags theme – Version 2
    • No reported bugs

Need to retrieve your licence key or re-download your plugin? Click here. 

Tips for getting a quicker response:

  1. One ticket for issues you are having with each plugin or theme.
  2. If there are multiple issues within this, please number each point. This really helps us.
  3. Be as detailed as possible and include screen grabs where you can.

To submit a support request, please login to your PootlePress account first.