Updating Plugins Error

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This topic contains 9 replies, has 2 voices, and was last updated by Updating Plugins Error 1 Susanna 6 years, 3 months ago.

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #8790
    Updating Plugins Error 2
    Susanna
    Member

    Hi Jamie, I am having trouble with one of my sites, all I want to do is update the plugins, but when I try to update them I get this error,

    An error occurred while updating Features: Could not create directory.

    I have tried disabling all the plugins to add a new one as well and that says the same thing. Should I delete all plugins via FTP and try installing them again?

    Or will I have to delete the site and start again?

    Thanks
    Susanna

    #8802
    Updating Plugins Error 3
    Jamie Marsland
    Keymaster

    Hi Susanna,

    It sounds like this is a file permissions problem. I should contact your hosting company and they should be able to fix this. Once done you should be able to update.

    Let me know how you go,

    Jamie

    #8804
    Updating Plugins Error 2
    Susanna
    Member

    Hi Jamie,

    I have loads of sites hosted on the same package, would it not be the same for them all if it was the hosting?

    Many Thanks
    Susanna

    #8806
    Updating Plugins Error 3
    Jamie Marsland
    Keymaster

    Hi Susanna,

    It can be site specific. This can sometimes happen if you have installed a plugin. Here’s in the technical background http://codex.wordpress.org/Changing_File_Permissions.

    But your hosting co should be able to help in the first instance,

    jamie

    #8810
    Updating Plugins Error 2
    Susanna
    Member

    Hi Jamie
    I have asked my host to sort out the permissions and what seems to have happened is that he’s deleted some and I still can’t install any, he doesn’t like wordpress and doesn’t support it, he says its not the server its wordpress

    What can I do next, apparently wiping the site and re-installing it (which I do’t want to do) wouldn’t help anyway

    Thanks

    #8812
    Updating Plugins Error 2
    Susanna
    Member

    This is what my host has said:

    Hi Sue,

    I have changed the permissions and ownership of the plugins and upgrade directories and their contents so WordPress has rights to create directories and write to directories. However, it still appears that WordPress is having problems doing upgrades, particularly with removing the existing files. Having done a search on this, I have found a number of instances where people have had the same problems.

    In some cases it seems that going through the Upgrade process three times solves it.

    Other people suggest it is better to set WordPress up as the FTP user.

    Either way, it does appear to be a WordPress issue rather than server permissions.

    #8816
    Updating Plugins Error 3
    Jamie Marsland
    Keymaster

    Hi Susanna,

    It rather sounds like it might be time to look for a new hosting company if your current host doesn’t support WordPress. I still think this is most likely related to the server configuration. WordPress is running millions of website so it’s highly unlikely to be a WordPress issue. Sorry I don’t have better news.

    Jamie

    #8821
    Updating Plugins Error 2
    Susanna
    Member

    Hi Jamie,

    Maybe it would be best to move but I moved from heart because of speed on shared hosting and their VPS didn’t support WordPress.

    It’s not very to move WordPress sites is it?

    If I can’t move, what options do I have?

    Have you heard if this issue before?

    Many Thanks
    Susanna

    #8826
    Updating Plugins Error 3
    Jamie Marsland
    Keymaster

    Hi Susanna,

    Yes, I have experienced this before when running a website on VPS (Plesk) and it was a file permissions issue :(

    Jamie

    ps if you have a reasonable budget for this website hosting then take a look a wpengine. I have just moved pootlepress across to them and it’s fantastic.

    #8848
    Updating Plugins Error 2
    Susanna
    Member

    Thanks Jamie, I looked at wpengine, but its a bit to much for me at the moment with the anmount of sites I have. I have asked tsohost.com to transfer the one site and will see how it goes, fingers crossed well and then I will move them all!

    Thanks Again

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