unexpected error

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  • #13203
    sharon probets
    Participant

    Hi

    I’ve just started managing my website, cos it’s easy right? but when I try to update a plugin or upload a new theme, I get this message

    Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /web/sites/user/0/125/202712/public/www/wp-admin/includes/plugin-install.php on line 77

    How do I fix that? Help!!

    Thanks
    Sharon

    #13207
    Jamie Marsland
    Keymaster

    Hi Sharon,

    This sounds to me like it’s most likely a hosting issue. Who are you hosting with out of interest? In the first instance I would contact them and see if they can find the issue.

    Let me know how you go :)

    Jamie

    #13288
    sharon probets
    Participant

    Hi Jamie

    Clarenet say it’s not them and I’ve checked the wordpress link they included as it’s not that either..

    Any ideas would be appreicated.
    Thanks
    Sharon

    Incident summary:
    FW: wordpress error message

    Incident resolution description:
    16-05-14 03:44:27 – Tedros Mehari (Customer Updates)
    this is not a server issue please take a look at the following link with possible solution

    http://wordpress.org/support/topic/please-helpan-unexpected-error-occurredsomething-may-be-wrong-with-wordpress

    #13292
    Jamie Marsland
    Keymaster

    Hi Sharon,

    It still sounds like a server/hosting issue to me.

    A few things to check

    1) As someone said in the wordpress forum check the SITE URL is not left blank in Settings -> General.
    2) Can you try installing another plugin.

    Let me know how that goes – it’s not uncommon for hosting companies to not take responsibility for server issues in the first instance :(

    Jamie

    #13327
    sharon probets
    Participant

    Hi Jamie

    I have sent a grumpy email to Claranet and attempted to update a plugin and get this message

    Downloading update from http://downloads.wordpress.org/plugin/wordpress-seo.1.5.3.2.zip…

    Fatal error: Call to undefined function wp_safe_remote_get() in /web/sites/user/0/125/202712/public/www/wp-admin/includes/file.php on line 497

    sigh.

    #13335
    Jamie Marsland
    Keymaster

    Hi Sharon,

    Quick question: Are you able to upload plugins from your PC and install them?

    Could you run a test?

    Jamie

    #13500
    sharon probets
    Participant

    Hi Jamie

    I’m still attempting to update plugins. I can’t get it to accept any new upload, e.g. canvas theme until the updates have been completed.
    Been attempting to update Akismet plug-in for more than 20 mins and counting. This is most likely a server issue but Claranet are not interested – I’m now looking for a new host – any recommendations?
    Thanks
    Sharon

    #13503
    Jamie Marsland
    Keymaster

    Hi Sharon,

    Sorry to hear you are still having problems.

    Here’s 2 hosting companies I recommend (and use)

    http://www.heartinternet.co.uk
    http://www.wpengine.com

    Let me know how you get on :)

    Jamie

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