Re-installing wordpress – dashboard blank

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This topic contains 3 replies, has 2 voices, and was last updated by Re-installing wordpress – dashboard blank 1 Tammy Parlour 4 years, 4 months ago.

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  • #17890

    Hi Jamie et. al.

    I was updating wordpress on womenssporttrust.com last week and something went wrong in the process. Since then my website continues to run okay, but I can’t get into the dashboard. I can log on to wordpress, but then the page is just blank. I’ve done a lot of googling and it seems to have happened to a few others out there too.

    Securi have done a search and there is no malware present. I’ve been chatting to Heart Internet who host the site and they have suggested I reinstall wordpress on my system. I’ve asked them how to do this, and they just keep telling me to do things that are beyond my understanding. Can you help? Or know someone who can?

    I have everything backed up via Vaultpress – I initially did a Vaultpress restore but unfortunately that didn’t fix anything.

    Any help/advice…or contacts I could pay to do it for me :-) would be really appreciated.

    Thanks

    Tammy

    #17918
    Re-installing wordpress – dashboard blank 3
    Jamie Marsland
    Keymaster

    Hi Tammy,

    Sorry to hear you are having problems – sounds a bit strange.

    I’m back at work proper from the 5th January and it probably needs someone to investigate to find the problem.

    Let me know if you are still having problems.

    Jamie

    #17925

    Hi Jamie
    Yes, still having problems… If you can help after the holidays that would be amazing. Look forward to speaking after the 5th.
    Thanks again
    Tammy

    #18011

    HI Jamie – Happy New Year!
    I’m still having problems with WomensSportTrust.com
    Are you still able to help?
    Fingers crossed
    Tammy

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