September 30, 2013 at 2:07 pm #9340
I tried buying and downloading the golf video that you uploaded but I got this message
You don’t have permission to access /goodlifeskills.net/wp-content/uploads/woocommerce_uploads/2013/09/188441013.mp4 on this server.
Apache/2.4.6 (Unix) Server at 22.214.171.124 Port 80September 30, 2013 at 2:50 pm #9341
Could you email the purchase email you got from your website so I can try downloading from here.
JamieSeptember 30, 2013 at 3:03 pm #9342
I think the problem is caused by use now using the correct domain name – i.e when we uploaded the video we were using http://126.96.36.199/goodlifeskills.net rather than goodlifeskills.net.
Could you try uploading a video again – now we have the correct url – and re-ordering.
Hopefully that should fix things :)
Let me know how you go,
JamieOctober 1, 2013 at 2:02 pm #9345
i’m not sure how to get into my dashboard — do I have to download wordpress — then what is the next step?
by the way should i move GLS to my heart internet site
All the best
RayOctober 1, 2013 at 6:12 pm #9347October 2, 2013 at 3:01 pm #9353
Unfortunately when I go to Dashboard this is what I get
RayOctober 2, 2013 at 5:25 pm #9354
That’s because you are logging in as a customer. I’ve emailed across your WordPress admin login :)
JamieOctober 2, 2013 at 5:41 pm #9358
Thanks for this
All is well now but there are bound to be other questions before I am up and running
All the best
RayOctober 2, 2013 at 5:43 pm #9359
Ask away Ray, that’s why I’m here :)October 3, 2013 at 2:49 pm #9360
I’m having trouble setting up my email account
Here are my settings
Is it obvious what I am getting wrong??
All the best
RayOctober 3, 2013 at 2:53 pm #9361
I don’t really offer email config support as it’s more of a back office function :)
However it looks like your outgoing smtp server might be wrong,
JamieOctober 3, 2013 at 3:27 pm #9362
I’ve solved the email problem but i cannot get into my Heart Internet customer account
Do you remember the email address and password that i should use
RayOctober 3, 2013 at 3:56 pm #9363
I don’t believe I’ve given you access to your Heart Internet account yet :)
No problem to do if you want me to.
Do you want to add emails etc?
JamieOctober 4, 2013 at 9:43 am #9377
I was going to ask Heart internet for support regarding emails but I don’t need to now
RayOctober 4, 2013 at 6:02 pm #9381
How do I change the email address relating to the contact form
RayOctober 7, 2013 at 8:14 am #9388
Go to Dashboard/Superstore/Theme Options/Contact Page
You will see a field called ‘Contact Form email’
Let me know if that is what you are after,
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