My new site Goodlifeskills

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Viewing 16 posts - 1 through 16 (of 16 total)
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  • #9340
    Ray Hodgson
    Participant

    Jamie
    I tried buying and downloading the golf video that you uploaded but I got this message

    Forbidden

    You don’t have permission to access /goodlifeskills.net/wp-content/uploads/woocommerce_uploads/2013/09/188441013.mp4 on this server.

    Apache/2.4.6 (Unix) Server at 217.199.187.59 Port 80

    #9341
    Jamie Marsland
    Keymaster

    Hi Ray,

    Could you email the purchase email you got from your website so I can try downloading from here.

    Thanks,
    Jamie

    #9342
    Jamie Marsland
    Keymaster

    Hi Ray,

    I think the problem is caused by use now using the correct domain name – i.e when we uploaded the video we were using http://217.199.187.59/goodlifeskills.net rather than goodlifeskills.net.

    Could you try uploading a video again – now we have the correct url – and re-ordering.

    Hopefully that should fix things :)

    Let me know how you go,

    Jamie

    #9345
    Ray Hodgson
    Participant

    Hi Jamie
    i’m not sure how to get into my dashboard — do I have to download wordpress — then what is the next step?

    by the way should i move GLS to my heart internet site
    All the best
    Ray

    #9347
    Jamie Marsland
    Keymaster

    Hi Ray,

    It’s http://www.goodlifeskills.net/wp-admin

    Kind regards,
    Jamie

    #9353
    Ray Hodgson
    Participant

    Hi Jamie
    Unfortunately when I go to Dashboard this is what I get

    https://www.dropbox.com/s/foto9ci2lajxh2x/Screenshot%202013-10-02%2015.53.24.png

    Ray

    #9354
    Jamie Marsland
    Keymaster

    Hi Ray,

    That’s because you are logging in as a customer. I’ve emailed across your WordPress admin login :)

    Jamie

    #9358
    Ray Hodgson
    Participant

    Hi Jamie
    Thanks for this
    All is well now but there are bound to be other questions before I am up and running
    All the best
    Ray

    #9359
    Jamie Marsland
    Keymaster

    Ask away Ray, that’s why I’m here :)

    #9360
    Ray Hodgson
    Participant

    Hi Jamie
    I’m having trouble setting up my email account
    Here are my settings

    https://www.dropbox.com/s/ozfzcuhaez95qcb/Screenshot%202013-10-03%2015.49.22.png

    Is it obvious what I am getting wrong??
    All the best
    Ray

    #9361
    Jamie Marsland
    Keymaster

    Hi Ray,

    I don’t really offer email config support as it’s more of a back office function :)

    However it looks like your outgoing smtp server might be wrong,

    Jamie

    #9362
    Ray Hodgson
    Participant

    Hi Jamie
    I’ve solved the email problem but i cannot get into my Heart Internet customer account
    Do you remember the email address and password that i should use
    Thanks
    Ray

    #9363
    Jamie Marsland
    Keymaster

    Hi Ray,

    I don’t believe I’ve given you access to your Heart Internet account yet :)

    No problem to do if you want me to.

    Do you want to add emails etc?

    Jamie

    #9377
    Ray Hodgson
    Participant

    Hi Jamie
    I was going to ask Heart internet for support regarding emails but I don’t need to now
    Ray

    #9381
    Ray Hodgson
    Participant

    Hi Jamie
    How do I change the email address relating to the contact form
    Thanks
    Ray

    #9388
    Jamie Marsland
    Keymaster

    Hi Ray,

    Go to Dashboard/Superstore/Theme Options/Contact Page

    You will see a field called ‘Contact Form email’

    Let me know if that is what you are after,

    Jamie

Viewing 16 posts - 1 through 16 (of 16 total)
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