Tagged: installing wordpress
May 30, 2013 at 1:57 pm #8757
Comments: Hi there,
I have followed the tutorials but wonder if I have missed something. I have created londoncolonic.com using wordpress.com and following your recommendation, have londoncolonic.com hosting with heart internet. I have exported the files needed to my desktop but that is where my understanding stops. I read that I have to have wordpress.org first – is that right? Do I download the wordpress software onto my laptop? I expect it is quite simple but I cannot see how to go ahead.
MikeMay 30, 2013 at 6:50 pm #8760
Yes it is quite simple :)
You don’t actually need to download WordPress to your PC. You install on your server that you have bought from Heart Internet. My WordPress Essentials tutorial shows you how to install WordPress on your server. It should only take about 10 mins.
Let me know how you go,
JamieMay 30, 2013 at 11:28 pm #8763
Sorry Jamie, I’m feeling quite dense here. I have watched video 17 and see how to get the files I want for wordpress.org but I don’t actually have a wordpress.org account yet. The one I have is wordpress.com. When I go to wordpress.org, I am instructed to download the progamme onto my laptop. Which bit am I not getting?
MikeMay 31, 2013 at 6:08 am #8764
Don’t worry all will become clear :)
You actually need to watch the first video on the Essentials tutorial as this shows you how to do the install. But in summary.
1) You don’t need a wordpress.org account (there isn’t actually such a thing as a wordpress.org account). And you don’t need to download WordPress to your PC.
2) You install wordpress on the server that you have purchased from Heart Internet. To do this you first login to your Heart Internet account, and install wordpress by clicking on the wordpress logo found in your heart internet account control panel. The first video in the Essential tutorial shows you exactly how to do this.
3) You don’t need to download wordpress to your PC. Heart Internet have it ready for you through your Heart Internet control panel. If you don’t see it there, you may need to upgrade your Heart account to the Home Pro Service.
4) Once you have WordPress installed then follow the instructions on Video 17.
But my 1st video on the Essentials tutorial shows you the process ‘step by step’
Let me know how you go,
JamieMay 31, 2013 at 4:35 pm #8771
Sorry Jamie but I am now thoroughly confused having tried this. I followed video 17 and the wordpress page came up with a list of fail messages as the pages were there already. That was what I expected would happen though as I was ony able to install it onto wordpress.com. I don’t understand how wordpress.org doesn’t really exist but you say on the video that you need to transfer to wordpress.org?
I accept that it is something that I am not doing right as this clearly works easily for other people but I am at a loss to figure it out. Is it anything to do with the hierarchy of the heart internet account? I already have the Home Pro package and the first domain name I bought was mikeharmonlondon.com
Every other domain now seems to hang under that hierarchy so londoncolonic.com shows up on screen as mikeharmonlondon.com/londoncolonic.com which is really messy. Also, the extend panel only allows me access to mikeharmonlondon.com. None of the other domain names are shown.
I hope this doesn’t discourage other people on the forum because clearly I am the only one to have a problem like this so if you want to take it off the forum, I completely understand.
MikeMay 31, 2013 at 4:59 pm #8772
Don’t worry we will get there :)
First question, which domain are you trying to install wordpress for?
JamieMay 31, 2013 at 5:07 pm #8774
1 more question, did you follow the 1st tutorial?
JamieMay 31, 2013 at 10:58 pm #8775
Yes I followed the first tutorial and have done all the following ones about plug ins and pages and so on and am ready with londoncolonic.com I have got as far as video 17 which is where I come unstuck.
MikeJune 1, 2013 at 4:20 am #8776
As you have an existing website running under the same domain, this is one way to get your new website up and running.
1) Login to Heart Internet
2) Create a domain name reference for londoncolonic.com
3) Install WordPress under a temporary url for londoncolonic.com
4) Import your content from your .com website
5) Repoint your domain name at your new website at Heart Internet. This is done in your domain name control panel.
If you would like me to help with the first steps (installation) email your heart internet login details to firstname.lastname@example.org and I will take a look for you :)
JamieJune 2, 2013 at 6:35 pm #8780
It looks like you have installed WordPress under mikeharmonlondon.com
rather than londoncolonic.com
Question: Have you just signed up for 1 website to be hosted by Heart Internet or do you have a Business Pro Account?
JamieJune 4, 2013 at 2:49 pm #8813
I did just try registering londoncolonic.com with wordpress.com but it says the name is reserved. By me I expect. I am totally confused by all this now and heart internet don’t seem to able to help either. Is there another hosting company you could recommend that don’t have such a complicated way of registering 2 straight forward web addresses?June 4, 2013 at 6:15 pm #8814
I’m actually going to be doing a customer install for Heart Internet Business package tomorrow, so should have a clearly idea how this works tomorrow night. I agree it’s not as simple as it should be. The Home pro installation process is much much easier.
JamieJune 12, 2013 at 8:41 am #8889
Thank you so much for sorting this all out. I think in future it is probably best to buy single packages from Heart but thanks to your efforts my websites are ready to go. Superb customer support from you and I am most grateful.
MikeJune 12, 2013 at 8:43 am #8890
That’s great news – and thank you for the feedback :)
I’m glad we got there in the end. I agree Heart Internet Business Pro is very confusing and the Home Pro is much easier to understand. I’ll probably put together a tutorial for Business Pro (but I’m not a huge fan!)
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