Changed domain name – now can't log in

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  • #8954
    Julian
    Participant

    Hi,

    I changed the domain name for my canvas based site which had lain dormant for a while. I’m now about to start building the new one but didn’t think about how this would prevent me from logging in and beginning to rebuild the site. A few simple pointers as to what to do would be very much appreciated, thank you.

    Julian

    #8955
    Jamie Marsland
    Keymaster

    Hi Julian,

    Where did you change the domain name?

    In wordpress dashboard or in your hosting?

    Jamie

    #8956
    Julian
    Participant

    Hi Jamie,

    In the hosting (Heart). Can you help with that?

    Thanks,

    J :-)

    #8960
    Jamie Marsland
    Keymaster

    Hi Julian,

    Next question :)

    How did you change your domain name in Heart Internet ?

    Jamie

    #8969
    Julian
    Participant

    Hi Jamie,

    I changed the domain primary domain name here –> ‘Heart Internet Customer Area Manage Web Hosting (including email and FTP) Primary domains’

    My old domain is now cancelled but I changed the primary domain name the day before. On visiting the site it still shows the old home page but that is it and I was aiming to go in via word press login and change the site around but I guess the web address and wordpress are no longer configured?

    Thanks Jamie,

    Julian

    #8978
    Jamie Marsland
    Keymaster

    Hi Julian,

    Yes it sounds a bit tricky :(

    Normally the best way to do this is via the domain mapping tool within Heart Internet and then change the settings in WordPress dashboard.

    If you can’t get into your WordPress dashboard, then you can change the url via the MYsql database but be careful with this. It might be better in the first instance to raise a support ticket with Heart to see what they suggest.

    Sorry i don’t have better news,
    Jamie

Viewing 6 posts - 1 through 6 (of 6 total)
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