Canvas Search

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  • #9416
    Helen Bryden
    Participant

    Hi there! I’m using Woothemes Canvas theme in WordPress with Woocommerce to run an online store at http://www.alicecaroline.co.uk. I’ve got a problem with the search page – when I try to search for something it comes up with a load of random results first and then at the very bottom shows the relevant search results. I’ve been through all the settings I can find and can’t see anything to change this. I’ve only customised the functions.php to add the search box to the nav bar, nothing else. I have customised the CSS too but can’t see anything that I’ve added there that would have made it do this! Any thoughts would be great! I’ve contact Woothemes but they’ve been pretty unhelpful so far and so slow to reply.

    Thanks for your help, Helen

    #9422
    Jamie Marsland
    Keymaster

    Hi Helen,

    Firstly I love the site – looks great :)

    I’ve never seen this behaviour before…

    A few things to check,

    Are you using the latest versions of Canvas and WooCommerce?

    I would then take the code out of functions and see if that fixes things,

    Finally take out the custom css and see if that is causing the problem,

    Let me know how you go ,

    Jamie

    #9428
    Helen Bryden
    Participant

    Hi Jamie, thanks for your reply. I love your site too – it’s helped me out of many a fix! Such a great resource to have.

    I am running the latest versions of Canvas and Woocommerce and have tried disabling the css and the functions code and nothing made any difference.
    I get the feeling like there’s going to be a check box somewhere that says “list search results at bottom of page” or something similar that has somehow been checked by accident. I can’t find it though!!

    I’ve had a look at the various search.php files but am a bit out of my depth there and don’t really know which one’s are running the show or what most of the code means. I also feel like it should be simpler than that!

    The only other thing I can think of is to start again by uninstalling woocommerce and canvas and somehow getting back to the default settings but the trouble is I don’t know if it’s possible to port the products or save them somehow – there are a lot of them.

    Any way I’ll keep plugging away at it but any thoughts or flashes of inspiration would be very gratefully received!
    Helen

    #9429
    Jamie Marsland
    Keymaster

    Hi Helen,

    Thank you very much for the feedback :)

    Another thought, what other plugins have you installed?

    Jamie

    #9431
    Helen Bryden
    Participant

    Jetpack, MailChimp widget, Updraft Plus (backup), Woocommerce, Woocommerce Table Rate Shipping and SmushIt.

    I tried deactivating jetpack and the problem was still there. I didn’t try deleting it though.

    Thanks again,
    Helen

    #9432
    Jamie Marsland
    Keymaster

    Last thing to try,

    Can you try de-activating all the plugins (except woo commerce) one at a time and see if this fixes things,

    Jamie

    #9433
    Helen Bryden
    Participant

    I’ve de-activated them all one by one and still no joy. Mmmm. Is there any way to store or save woocommerce products and then re-install them again? Just thinking if I can somehow get back to basics that would be good. Thanks for your help on this. I do love the woothemes stuff but would love it even more if their support was any good.

    Helen

    #9435
    Jamie Marsland
    Keymaster

    Hi Helen,

    I’ve just run a few tests on a demo site and the products don’t get deleted if you delete and then re-install woocommerce. But please can you double check with woothemes first :)

    You can also export the product content via tools/export and then just selecting products.

    Jamie

    #9440
    Helen Bryden
    Participant

    That’s great thanks so much for your help.

    I’ll continue loving your site and spreading the word!

    Helen

    #9442
    Helen Bryden
    Participant

    Sorted it by deleting woocommerce and canvas and reinstalling both. I think it must have been deleting woocommerce that worked as I’d already upgraded canvas while the problem was on-going. Still no idea why it was doing it but nevermind, it’s fixed! Thanks again for your help.
    Helen

    #9444
    Jamie Marsland
    Keymaster

    Great news :)

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