February 11, 2014 at 3:42 pm #11413
I’ve only just realised that I can’t use the add media button on the Canvas theme. I’ve been trying to use the WooSlider but that wasn’t allowing me to add the slides either. I’ve been watching the videos in the Academy and I realised things weren’t working yesterday. I don’t know how long they haven’t been working for, as I used the HTML uploader for images.
I changed back to the twentytwelve theme and the media upload worked on that, changing back to Canvas and it no longer worked.
We changed to Heartinternet hosting yesterday, as I thought it might have been a problem with 1&1.
Hope you can offer some sort of solution. Thanks
SueFebruary 11, 2014 at 4:35 pm #11415
First thing to check is that you are using the latest version of Canvas. I believe it’s 5.5.7.
Let me know how you go,
JamieFebruary 11, 2014 at 4:44 pm #11417
Hi Jamie, it is that version, and 3.8.1 WordPress as well.
SueFebruary 11, 2014 at 5:21 pm #11419
Sounds a bit strange. Do you have any plugins installed ?
JamieFebruary 11, 2014 at 5:30 pm #11421
Oops sent you reply via email and now shop has suddenly come back!
SueFebruary 12, 2014 at 9:15 pm #11453
Just checking that everything is now working ok?
JamieFebruary 12, 2014 at 9:32 pm #11454
well the shop part of the site is now working, – had to roll it back to Friday. WooCommerce updated the plugin and there is a duplicate code somewhere, but Andrew managed to sort that out. However, I still can’t use the addmedia button in the Canvas theme, but I can if I go back to twentyten. I did send a list of the plugins that I had on the site in the email attachment. I did try deactivating them but nothing seemed to work.
I bought WooSlider thinking that it would help me with putting slides on the site, but I’ve not had that much chance to try it out yet.
When things go wrong I tend to go into panic mode first and then calm down! We have moved to Heartinternet now and I did think that that might have helped with the addmedia, in case it was a 1&1 issue, but so far nothing!
Wondering if I could change back to twentyten whilst I make the slideshows and add them to the site and then change back to Canvas. Is that a possibility?
SueFebruary 12, 2014 at 9:54 pm #11455February 20, 2014 at 2:03 pm #11605
managed to sort it by deactivating a plug in. I thought I had checked all of them, but missed one! Now I have got the slideshows that I want one the pages that I want. Well, just playing about with them checking to see if they are OK. So far they seem to be working exactly as I want. I did uninstall and then re-install Canvas, so perhaps that helped as well.
SueFebruary 20, 2014 at 5:00 pm #11611
Great stuff – it would be really useful to know what was the offending plugin ?February 20, 2014 at 5:21 pm #11614
Opps sorry Jamie it was elegant builder from elegant themesFebruary 20, 2014 at 7:29 pm #11617
Thanks Sue :)
- You must be logged in to reply to this topic.